Digital TV Systems | Trade Body Membership

Buy WIth Confidence - Trading Standards approved

Buy With Confidence is the only nationally available business approval scheme that’s 100% owned, controlled and operated by independent public sector bodies.

What does being a Buy With Confidence Trading Standards Approved business mean?

Vetted and approved by Trading Standards
Committed to operating in a legal, honest and fair way
Criminal record checked (if going into homes)
Qualified, experienced and fully insured
Monitored to ensure a high level of customer service
Advised on Trading Standards legislation

Buy With Confidence is operated solely by local authority Trading Standards services. This means all checking and monitoring of business is done directly by them, not by third parties or private companies.

Avoid rogue traders and support those who’ve publicly committed to operating in a legal, honest and fair way by using Buy With Confidence Trading Standards Approved businesses.

All the businesses listed on the Buy With Confidence website have been vetted, approved and continue to be monitored by Trading Standards, to help ensure you receive a quality service. Businesses are only included once they’ve completed a series of stringent checks, including a visit by a qualified Trading Standards professional. Those working in and around people’s homes will also be criminal record checked.

Buy With Confidence is a national register of Trading Standards Approved businesses run independently by local authority Trading Standards departments. Over 60 local authorities directly support the scheme – from Cornwall to Stirling – having decided that Buy With Confidence offers the strong consumer protection that they think is vital. Find out more about the scheme and the benefits of using one of our businesses here.

The Confederation of Aerial Industries

Who Are the CAI?

The CAI is the recognised body for the aerial and satellite industry. The CAI is committed to raising Standards within the industry and the criteria for membership is extremely high. One of the many membership requirements is that any installing member company will agree to the examination and test of any equipment manufactured or supplied, the inspection of any installation or investigation into conduct which could have a detrimental effect on the reputation of the CAI or its Members.

Commitment & Professionalism

CAI Members only employ qualified personnel whose work is monitored by an Inspector. If a CAI Member Is undergoing inspection, it may be that the CAI Inspector will wish to accompany them to view their installing capabilities. This would be at no extra charge to the customer. It is however, within the rights of the customer to refuse the installation to be inspected.

Guarantees

All CAI Members guarantee their installations for a minimum of twelve months. In addition to this, the CAI undertakes to back-up this guarantee with its own twelve months guarantee, for domestic installations only. This means that should a CAI Member fail to honour their twelve months guarantee on a domestic installation, the consumer can seek redress via the CAI - Provided that the problems are within the realms of the original guarantee, the CAI will arrange to have the work corrected - at no extra cost to the consumer.

Codes of Practice

All Members are required to work to the exacting standards laid down in the CAI's Codes of Practice.

ID Cards

CAI Members should carry identity cards that clearly state their name and company details together with a photograph. If you are in any doubt about the validity of an installer, ring the CAI on 01923 803030 during normal office hours.

Public Liability Insurance

All CAI Members are required to have full insurance cover to cover all aspects of their business. Most importantly there is a minimum requirement of £2,000,000 for public liability insurance. This gives the consumer total peace of mind before the company even commences work.

Complaints Against CAI Members

Please refer to the Complaints Procedure tab at www.cai.org.uk

CAI Plus Membership

We are also a CAI Plus Member, this is the higher level of membership that requires engineers to have passed an NVQ Level 2 in Signal Reception and to have also undergone a CRB Check. This gives you the peace of mind that who you are letting in to your property is not only capable but is also trust worthy.

Please click here to see our membership details

Trustmark - Government Endorsed Standards

"TrustMark gives consumers more confidence in their tradesman when spending their hard earned cash. Every trader who has signed up to the scheme has been independently assessed for their competence."

Consumer Minister

What is Trustmark?

TrustMark is a quality mark which operates a framework under which 30 Scheme Operators work in the RMI (repair, maintenance and improvement) sector, including trade associations, local government trading standards teams, and independent Scheme Operators.

These schemes are approved to carry the TrustMark logo and recruit reputable and trustworthy tradesmen. This enables the TrustMark Scheme Operators to promote improved RMI sector standards, and tackle related issues such as better enforcement.

All of these Scheme Operators are audited annually by TrustMark, to ensure processes, standards and complaint procedures are being maintained. If you want to know more about the standards TrustMark expect all approved Scheme Operators and TrustMark registered firms to meet - please see the Core Criteria download link or contact the TrustMark office on tel: 0333 555 1234 or email: mailto:info@trustmark.org.uk to obtain a copy.

Many of the approved Scheme Operators insist their tradesmen meet higher standards due to the requirements of the particular specialist trade and it is always worth finding out exactly what they require of their members so that you know what you are entitled to expect.

In return, you as the customer are expected to:

Deal fairly with the firm
Agree a fair price for good work
Pay quickly when the job is finished

What makes selecting TrustMark tradesmen so worthwhile?

A firm's technical skills have been independently checked through regular on-site inspections, as well as checks on their trading record and financial status;
Firms have signed up to a code of practice that includes insurance, good health and safety practices and customer care;
The approved scheme operator has checked and will continue to monitor the firm's quality of work, trading practices and customer satisfaction;
Firms are able to offer an Insurance Backed Warranty;
Deposit Protection Insurance is available for consumers in the event a firm should cease trading;
Firms will be able to tell you about any building regulations you must comply with and may also be able to provide appropriate certificates;
If you have a problem or disagreement with the firm, there will be a clear and user-friendly complaints procedure to help resolve the issue;
The scheme is fully supported by Government, the building industry and consumer protection groups.
All of these checks will give you - Peace of Mind

If a firm displays the TrustMark logo you know that TrustMark have approved and inspected the firm through one of their scheme operators and found that the firm meets the required Government endorsed criteria as described above.

Find out more on how to avoid rogue traders.

Important Note:

When employing a TrustMark tradesman always check they are 'licensed' for all the trades / work you are asking them to carry out. This can be done by looking on the TrustMark website by searching under the 'trade' then 'their company name' and finally 'more information' - you will then see a list of the 'only' trades that the firm is licensed for under the protection and standards offered by TrustMark.

Please leave some feedback on your experience of using our company by clicking here.

Information above is credit of www.trustmark.org.uk

Getmedigital.com

Who are we?

Get Me Digital is the consumer site of the RDI, created to promote digital installation and digital service providers directly to you, the consumer.

Get Me Digital has been developed as a means for consumers (including businesses) to access information which allows them to solve digital connection issues and, when needed, find a local and trusted tradesman to remedy those more complex connectivity problems, such as connecting your local router to your smart TV as well as more general technology issues.

With new digital technologies and products emerging all the time, we feel it is essential that consumers have access to high quality, impartial and relevant information and services.

Aimed at all ages and differing levels of product understanding, Get Me Digital builds upon its success in the digital sector and strong association with digital technology professionals, government, regulatory bodies and specialist advisor's.

All businesses listed on the site are drawn from the RDI, so consumers who require assistance can be assured that the listed businesses are competent, suitably trained and qualified, and always operate to an industry-leading code of conduct.

Get Me Digital is also the place to come for impartial advice and guidance, product price comparisons, the latest industry news and reviews.

Why we do it?

We believe that everyone should have access to the very latest information, the very best advice and know exactly where to turn when looking for a professional industry tradesman.

Here at Get Me Digital we want to be able to offer all our customers and members a tried-and-trusted route to accessing our full range of services. We also want to offer members of the RDI a unique window to advertise their services to potential customers as part of their membership.

How we do it?

We've developed an easy-to-use search function for consumers wanting to find a trusted tradesman within their local area.

Whether they're looking for aerial repair engineers or Smart Home installers, potential customers can search our online database of tradesmen - searching either by postcode, location, rating or by services - to find local members who match their search criteria.

But at Get Me Digital you get more than just local tradesmen. You get RDI-approved tradesmen who have been vetted to ensure they're suitably trained, experienced and fully qualified; and trusted to provide a quality-backed service to the consumer.

With Get Me Digital you're able to choose a tradesman safe in the knowledge that any work you need will be delivered to the very highest quality.

Our tradesmen can also choose how they would like to display their business on the website by choosing between three different advertising packages: bronze, silver or gold. So it doesn't matter if they're Freeview installers, satellite engineers or professionals who specialise in Smart Home installation. What matters is that they receive an advertising package that's tailored to their individual needs and showcases their complete range of services.

If you'd like to find out more about the RDI, their goals and their services, visit our trade website www.rdi-online.co.uk

The above information credit of www.getmedigital.com

To view our membership page please click here.

To leave a review on any work carried out by our company, please click here.

HD Media Partnership

The HD media partnership allows us to offer Sky packages for new and existing Sky customers with special discounts and offers only available though companies like ourselves . These offers are only available for our direct customers with us carrying out the full process of account setup and equipment installation (Sky Q systems installed by Sky directly).

As we cannot advertise all of these offers publically please contact us is you are interested in discussing a Sky package and we can let you know what current offers are available.

Installation partners are also required to submit CRB Reports, hold valid working at heights certification, & complete all installations in line with the minimum standards of the partnership.