General Terms and Conditions of Service

1. We offer a no call-out charge policy, which means if we come out to your property for a BOOKED QUOTATION, then we will not charge you for our time to quote. If you decide to get the work done on the same day then the Specified Contract detailed below will apply. No Callout charge does not mean we will not make a labour charge for our time, it means that we do not charge an additional fee to turn up to your property on top of any hourly labour charges.

2. Any job that is not booked in as a quotation we assume that you wish us to proceed with the job on arrival. We will discuss with you the required work or the solution to any fault first and if you verbally agree for performance of the contract to begin before the end of the ‘cooling-off’ period we will proceed to carry out the supply of goods or services. We will also get you to sign the paperwork to say you are aware of the notice of the Right to Cancel and that you agree to the terms of the Specified Contract detailed below.

3. If the job is booked in as a quotation, however when we arrive there is nothing to quote for; i.e. Due to the fault no longer being present, the fault being unserviceable, the fault being inside the hardware of your equipment or we believe you are just trying to get some free information from us to do the job yourself, then we reserve the right to charge our current minimum Labour/Service charge rate for our time.

4. Any job in which we carry out any work, however small, will be charged at our current minimum Labour/Service charge rate. This amount covers up to half an hour and is charged irrelevant of the amount of time (under 30 minutes) we spend at your property.

5. Our Current minimum Labour/Service charge rate only covers up to half an hour (30 minutes) of our time. Any time spent that exceeds half an hour (30 minutes) will then be charged additionally at our current Hourly Labour/Service charge rate.

6. We reserve the right to charge an additional hour Labour/Service charge after 5 minutes has past over the previous charging period, however this is at the discretion of the installation engineer who calls.

7. As part of carrying out any work, we may need to drill securing eye bolts into your wall as part of our health and safety, working at heights regulations. If this is done we will attempt to leave the area as close to as it was before we started, however will not be liable for any render, brick damage or re-painting that may be required.

8. Whilst we always try our best to be careful when running cables, damage may be caused internally or externally by the clipping process or the drilling through of walls, ceilings or floors. This is usually because of weakness in the surface being drilled/clipped or a badly positioned pipe or cable. We will always try to rectify or tidy up any damaged caused, however will not be held liable for plastering, painting or brick replacement that may or may not be required. We will also not be held liable for any charges associated with professional services required as part of this unless we have admitted liability and the services have been booked and authorised by us first.

We are a Confederation of Aerials Industries (CAI) Plus Member c.1602, a Cedia Member and a Registered Digital Institute Approved Member (18265341).

We are also Buy with confidence - Trading Standards Approved and a Government Trust Mark Endorsed Company

The CAI offer a double guarantee against all parts and installation. They also bench test equipment and only approve the highest quality parts to be stamped with their Benchmark standard and logo. More details of which are available on www.cai.org.uk

As part of this membership we have to use CAI Benchmarked Cable, we also choose to use Benchmarked Aerials and high quality brackets, poles and Amplifiers.

We are VAT Registered and our Registration number is 922 7911 20

Our Head Office details are :

Mr Peter Marsden T/A Digital TV Systems

51 Arlington Road,

Walton Cardiff,

Tewkesbury,

Gloucestershire,

GL20 7QA

General Terms and Conditions of Guarantee

This guarantee is offered free of charge by Digital TV Systems

1. Digital TV Systems (hereinafter called the Guarantors) undertakes to guarantee the following against faulty material and workmanship for a period of:

(a) New Satellite signal receiving equipment and its installation - ONE YEAR

(b) New U.H.F. T.V and V.H.F. F.M. / D.A.B. signal receiving equipment and its installation - ONE YEAR

(c) Reconditioned equipment - THREE MONTHS and the Installation - ONE YEAR

(d) Televisions, STBs, Smart Devices,  Network and CCTV equipment and its installation - ONE YEAR

(e) Anything else - ONE YEAR

1.1. Additional warranty periods on top of our standard periods maybe offered by the manufacturer directly.

2. The Guarantors cannot guarantee the quality of signal reception as this is dependant on factors outside of their control, however, every effort will be made by the Guarantors to ensure that the signal reception obtained is as good as local

factors allow at the time of installation.

3. Our Guarantee for the installation of customers ‘OWN’ equipment only covers the installation. Any faults with the equipment are NOT covered by this ‘INSTALLATION’ Guarantee. Call backs, that are due to the fault of the customers ‘OWN’ equipment, are chargeable at the current service call rate.

4. Our guarantee does not cover retuning of equipment. Any further retuning of customers equipment required within the guarantee period will be charged at our current minimum service charge rate.

5. This Guarantee does not cover (unless due to a manufacturing defect):

(a) Reception conditions changing due to circumstances beyond the Guarantors control; i.e. Due to the proximity of cranes or scaffolding in the vicinity; The erection of new buildings; Growth of Trees, Hedges and Ivy; Fluctuations of T.V. or RADIO signals due to weather conditions or transmission problems; Damaged caused by Power Cuts or Surges; Gales; Lightning strikes.

(b) Movement or Damage caused by wind gusts in excess of 45MPH.

(c) Movement or Damage caused by failure of any solid wall, chimney, Facia boarding, roof tiles, Timber or Plasterboard.

(d) Movement or Damage caused by birds landing, pecking, striking, fouling or nesting.

(e) Movement or Damage caused by any animal or insect, domestic or wild.

(f) Movement or Damage caused by water, or water ingress.

(g) Interference caused by mobile phone masts, 4G LTE and 5G Mobile transmissions, amateur radio hams, citizen band radio, radar, electrical appliances or any other transmitting frequencies.

(h) Any repair or alteration undertaken by a person or persons not authorised to do so by the Guarantors.

(i) Any return of receiving equipment due to alteration of channel frequencies whether sound or picture carriers, compression methods used or discontinued transmission of channels for any reason.

(j) Any return of any digi boxes/STBs supplied, due to you upgrading or changing your television or television provider during the guarantee period.

6. It is a condition of the Guarantee that you, the customer, will accept the advice given by the installation engineer in regard to the suitability of the Aerial/Dish supplied and the correct positioning of the Aerial/Dish. No liability is accepted if you, the customer, insists on the Aerial/Dish being fitted in a position against the advice of the installation engineer. This also applies to the mounting of televisions.

Force Majeure:

7. The Guarantors shall not under any circumstances (however caused) be liable for any loss or damage caused by arising out of Fire, Flood, Burglary or House-breaking, Act of God, Riot, Explosion, Aircraft or things dropped there from, Lightning, Mains power surge or for any consequential loss or damage due to causes beyond the Guarantors immediate control or the acts of third parties

whether criminal or otherwise.

8. Any Equipment removed or taken overseas invalidates the Guarantee.

9. Notification of any complaint must be given before the expiry date, to come within the terms of this guarantee.

10. In the event of a claim the original invoice document will need to be produced.

GDPR

11.On completion of our installation we may be in possession of your personal data and/or login details of CCTV or Network equipment. You agree that we may keep this data on file for future contact and/or external login to your CCTV/Network system as

and when this may be required for maintanence purposes.

NOTICE OF THE RIGHT TO CANCEL

Details of the Specified Contract between us, Digital TV Systems and you, the consumer (named on the invoice) relating to the Cancellation of Contracts made in a Consumer’s Home or Place of work etc Regulations 2008 - the 'doorstep selling regulations',now known as the Consumer Contracts regulations 2013 (more information)

1. Under the ‘doorstep selling regulations’, you, the consumer, (on contracts of more than £35) have a Fourteen day ‘cooling off’ period, during which you have the right to cancel this contract.

2. The Fourteen day ‘cooling off’ period begins on the date of invoice.

3. You can cancel this Contract using the form printed on the ruer of the invoice, or by writing to us at the postal address above

or by email stating that you would like to cancel the contract made between our company and yourself. You must include the invoice number, date and your details on this letter or email.

4. All Cancellation notices must be received within Fourteen calendar days of the invoice date.

5. On cancellation we will issue you with a credit note and process any refund due back to you which will either be made back to the debit or credit card originally used or by bank transfer.

6. Normally, if you cancel a contract covered by the regulations within the ‘cooling-off’ period and no goods or services have been provided you don't have to pay us anything. If you have already made an advance payment - such as a deposit - we must normally repay this less any reasonable charges that may have already been incurred by us making an initial visit to your property or having to return/cancel special order items.

7. If you have requested performance of the contract to begin before the end of the ‘cooling-off’ period and we provide a service or provide goods before the end of the ‘cooling off’ period then special rules will apply to specific types of goods and to all services. If you cancel a contract for these, you are under a duty to pay a reasonable amount for any goods or services received up to the point of cancellation. In this contract made between us, Digital TV Systems and yourself, the consumer named overleaf, in the event of a cancellation the following conditions will apply:

(a) All Labour/Service charges will still apply and will not be refunded as this covers the cost involved with travelling to and time spent at your property.

(b) Any parts fitted (excluding parts that are not reusable and assuming they are not damaged) will be refunded at 25% less than the price they were purchased at, as this covers any general wear and tear and the fact they can no longer be re-sold as new items to other customers.

(c) Any damaged items will not be refunded unless the damage was our fault.

(d) Parts that are not reusable include cable, lashing kits, some connectors and consumables. These parts will not be refunded.

(e) If we have to return to your property to remove or collect any parts fitted then we will charge a reasonable Labour/Service charge, which will be at least our current minimum service charge, with the maximum not exceeding the original Labour/Service charge shown on the invoice. If you choose to remove these parts yourself and return them to the address above then we will not charge you any additional Labour/Service.

(f) Any refund due to you will be credited once all parts have been returned to us, less the original Labour/Service charge and any additional charges or deductions associated with removal of, or damage to, those parts.

(g) Special order or ‘purchased for job’ equipment will not be accepted for return unless faulty, this includes New Televisions, Digi Boxes, CCTV equipment, Network/Wifi Equipment, HD distribution kit and smart devices.

8. The invoice must be paid in full even if you wish to cancel the contract. Any money due back to you under the terms of this specified contract, after deductions, will be returned to your original payment method (Cash payments will be returned by BACS for traceability reasons) within seven working days of us receiving all returnable parts back from you.

9. Non-payment of the invoice or any additional costs incurred by us will lead to additional charges being made to cover the cost of chasing payment. If payment still is not made, then bailiff or county court action may be taken against you.

If you wish to cancel the contract you MUST DO SO IN WRITING and personally deliver, send or email this notification to Digital TV Systems.